Zendesk Guide is more than just a collection of articles. It’s a smart knowledge base that helps you capture and leverage your team’s know-how. It works natively with Zendesk Support to deliver better self-service for customers and improve agent efficiency. It helps build a customised self-service destination to empower customers to help themselves. You can organise your articles in multiple levels including Categories and Sections so it’s easy for your customers to find what they need.

Create articles including media like photos and video with the WYSIWYG editor. It’s as familiar as the applications you use in your personal life. Understand how your knowledge base content evolves over time. See a list of edits and changes, so you can always be up to date with the latest revisions.

You can also choose who can view your knowledge base and keep some content for your agents only, require registration, or open it up to the public in your Help Centre. You can also design sophisticated customisations to automate and enhance the customer experience within Guide, using a myriad of different Zendesk APIs.

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Zendesk Guide allows users to increase the efficiency of our customer support organisation by allowing customers to easily answer common questions themselves in their knowledge base. It creates the best self-service experience for the customers. You can embed your Help Centre natively on your website with the Web Widget or within your mobile app so customers don’t have to leave when they need help. You can also build a community with collaboration forums, user profiles, and moderation tools so you can empower customers to interact with each other, inspire new ideas and provide feedback to your business.